Dr. Joseph King Jr. was featured in the Baldrige 2020 Performance Excellence Program (also known as The Malcolm Baldrige National Quality Award). The book Baldrige 20/20: An Executive’s Guide to the Criteria for Performance Excellence helps executives of any organization discover the benefits of using the Baldrige Excellence Framework to strive for excellence, achieve breakthrough performance, and face tomorrow’s challenges with confidence. In this book, leaders of Baldrige Award winners from all sectors share their success stories and eye-opening results from their organization’s journey to excellence.